Live Remote Class—Frequently Asked Questions
What are Wind River's Live Remote Class—lectures/labs?
Live Remote Class—lectures/labs are Wind River's live instructor-led classes hosted in an online environment with remote labs. The eight-hour classes are held on consecutive days.
Students and the instructor communicate via a conference bridge and view the presentation materials and whiteboard sessions via a high-speed Internet connection. Students use their own computers or laptops to connect to lab software installed in a remote data center. Students have full desktop access to the remote system as if the software was installed locally. Students perform lab exercises through the remote lab while the instructor remotely oversees the student's lab exercises.
The Live Remote Class is available globally. Students should check the system requirements and join one of the weekly Live Remote Class student system checks (see below).
What are the times classes are scheduled?
All classes are scheduled at the following times:
- North America: 10 a.m. to 6 p.m. EST
- EMEA: 9 a.m. to 6 p.m. CET
How do I perform a system check for the remote labs?
Follow these instructions. Having trouble? Email get-support@readytech.com or call 510-289-8992.
How do I perform a system check for WebEx?
Test your browser by joining a meeting. During this test, all required software or plug-ins are installed. Check the system requirements for WebEx.
How do I attend a Live Remote Class pre-class system test meeting?
Every Wednesday, 15-minute meetings are held:
- North America: 9:00 a.m., 11:00 a.m., and 4:00 p.m. Eastern Standard Time
- EMEA: 3:00 p.m., 5:00 p.m., and 10:00 p.m. Central European Time
To join the teleconference, call 914-495-8462 worldwide, or use local numbers.
The conference code is 921 299 2232.
To join the online meeting, go to https://windriver.webex.com. Your instructor will provide the meeting number. Click Join and follow the instructions.
Can remote labs be used at any location?
Yes. Remote labs can be used at any location provided each student has a local computer with a browser and Internet connection.
What software has to be installed on my PC?
There is a small software program (VNC Viewer) that is responsible for creating the connection between the student PC and the remote system with Microsoft Windows. You will need to download this program from the Remote Lab web site. If you are using any other host, installation of a compatible VNC Viewer may be required.
What are the requirements for my PC?
The requirements for your PC are minimal:
- Operating system: We recommend Windows.
- Processor/RAM for remote lab exercises: There are no specific requirements because the processing occurs on the remote system. The local PC just needs to "paint the screen."
- Browser: Most popular browsers are supported, including Internet Explorer 6+, Firefox 1.5+, Safari, and Opera.
- Software requirements: Use a browser that supports Java applets (Sun JRE 1.5). ActiveX is not supported on the lab exercises.
Are there other equipment requirements?
No, but we highly recommend a headset with a microphone.
How do I obtain the course materials?
You will receive a notification with instructions for ordering your course materials. It is the student's responsibility to place the order at least five days before the course start date to receive the materials before the class starts. The course material fee is included in the tuition for the course. You may order one book.
What about proxy servers or firewalls?
The connection software is designed to handle proxy servers and firewalls. In most cases the connection is made with no configuration needed by the user. You can pre-test connectivity. Make sure to check WebEx functionality as well by performing the system checks described above.
If I am having technical difficulty during the course, what should I do?
Let your instructor know that you are experiencing difficulty. If the instructor cannot solve the problem, he or she will have a support technician help you. We recommend that you confirm your system's connection in advance of the class start date. If you experience difficulties connecting to the system, you may contact get-support@readytech.com or call support 510-289-8992 for immediate assistance.
What if I don't have Internet access at my company?
Many companies have ports to the outside world. Check with your IT department to see if one is available. The minimum requirements are a 85KBS/sec connection; your high-speed Internet connection from home can also work.
What is the cancellation policy?
You may cancel up to 14 days before the course start date and receive a full refund. The tuition for courses canceled within 14 days of the course start date may be applied to another class. There is no refund or exchange for cancellations made the day of, or after, the course start date. There are no refunds for missed days.
May I record the class sessions?
You may not record the class sessions. The course material is Wind River copyrighted intellectual property; recording, copying, and distributing the class sessions and course materials is prohibited by law.
I didn't receive my course login information. How do I obtain it?
It is students' responsibility to verify they have received login information at least five business days before the course start date. This is necessary to order and receive the course materials before the class starts. If you do not receive your course login information, contact us at least five business days before the course start date at training@windriver.com.
I lost my course login information. How do I obtain it again?
We recommend you bookmark your course login information. For classes on the North America schedule, contact us at training@windriver.com; for classes on the EMEA schedule, contact us at emea-training@windriver.com.
How do I get more information?
- If you are a customer based in the Americas, APAC, and Japan, contact us at training@windriver.com.
- If you are a customer based in EMEA, contact us at emea-training@windriver.com.
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